{"id":14472,"date":"2022-12-30T15:38:48","date_gmt":"2022-12-30T15:38:48","guid":{"rendered":"https:\/\/host.tucknologies.com\/~v3rn4dm1n\/?p=14472"},"modified":"2022-12-30T15:55:42","modified_gmt":"2022-12-30T15:55:42","slug":"vern-ai-winner-of-the-kore-ai-bot-a-thon","status":"publish","type":"post","link":"https:\/\/host.tucknologies.com\/~v3rn4dm1n\/2022\/12\/30\/vern-ai-winner-of-the-kore-ai-bot-a-thon\/","title":{"rendered":"VERN AI WINNER of the Kore.ai Bot-a-thon!"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"14472\" class=\"elementor elementor-14472\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-14dbbd2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14dbbd2\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e763f9\" data-id=\"7e763f9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8085cbf elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"8085cbf\" data-element_type=\"widget\" data-settings=\"{&quot;highlighted_text&quot;:&quot;GET EMPATHY&quot;,&quot;headline_style&quot;:&quot;highlight&quot;,&quot;marker&quot;:&quot;circle&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;highlight_animation_duration&quot;:1200,&quot;highlight_iteration_delay&quot;:8000}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-animated-headline.min.css\">\t\t<h3 class=\"elementor-headline\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Move beyond mood.<\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">GET EMPATHY<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d9eada6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d9eada6\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b10d43\" data-id=\"1b10d43\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d560e0e elementor-widget elementor-widget-image\" data-id=\"d560e0e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.9.2 - 21-12-2022 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"298\" height=\"300\" src=\"https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/IMG_3931-1-298x300.jpg\" class=\"attachment-medium size-medium wp-image-14165\" alt=\"\" srcset=\"https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/IMG_3931-1-298x300.jpg 298w, https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/IMG_3931-1-100x100.jpg 100w, https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/IMG_3931-1-600x603.jpg 600w, https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/IMG_3931-1-1019x1024.jpg 1019w, https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/IMG_3931-1-150x150.jpg 150w, https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/IMG_3931-1-768x772.jpg 768w, https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/IMG_3931-1.jpg 1169w\" sizes=\"auto, (max-width: 298px) 100vw, 298px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-06ad37b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"06ad37b\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-f602150\" data-id=\"f602150\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-559f967 elementor-widget elementor-widget-text-editor\" data-id=\"559f967\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.9.2 - 21-12-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>VERN\u2122 AI entered into the Kore.ai bot-a-thon 2022 and was chosen a <strong>WINNER<\/strong> by <span style=\"text-decoration: underline;\"><a href=\"http:\/\/www.kore.ai\">Kore.ai<\/a><\/span> and the contest judges.<\/p><p>&#8220;CARE RN&#8221; was created for customers who are upset and want to speak to the manager.<\/p><p>VERN AI is emotion recognition technology leveraged into the Kore.ai ecosystem to provide world-class emotional intelligence in real time. CARE RN is a bot to demonstrate capabilities.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ea4ebb elementor-widget elementor-widget-spacer\" data-id=\"3ea4ebb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.9.2 - 21-12-2022 *\/\n.elementor-column 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class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-56574e8\" data-id=\"56574e8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07b6227 elementor-widget elementor-widget-image\" data-id=\"07b6227\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"228\" height=\"58\" src=\"https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/kore.ai_logo.svg\" class=\"attachment-large size-large wp-image-13920\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8767099 elementor-widget elementor-widget-image\" data-id=\"8767099\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"731\" src=\"https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/CARE-RN-LOGO-1024x731.png\" class=\"attachment-large size-large wp-image-14185\" alt=\"\" srcset=\"https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/CARE-RN-LOGO-1024x731.png 1024w, https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/CARE-RN-LOGO-600x429.png 600w, https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/CARE-RN-LOGO-300x214.png 300w, https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/CARE-RN-LOGO-768x549.png 768w, https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/CARE-RN-LOGO-1536x1097.png 1536w, https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/CARE-RN-LOGO-2048x1463.png 2048w, https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/CARE-RN-LOGO-370x265.png 370w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-005f7be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"005f7be\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0acd029\" data-id=\"0acd029\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2638c5a elementor-widget elementor-widget-image\" data-id=\"2638c5a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"597\" src=\"https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/Kore-Bot-with-VERN-Anger-Score-e1672257184864-1024x597.png\" class=\"attachment-large size-large wp-image-13966\" alt=\"\" srcset=\"https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/Kore-Bot-with-VERN-Anger-Score-e1672257184864-1024x597.png 1024w, https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/Kore-Bot-with-VERN-Anger-Score-e1672257184864-600x350.png 600w, https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/Kore-Bot-with-VERN-Anger-Score-e1672257184864-300x175.png 300w, https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/Kore-Bot-with-VERN-Anger-Score-e1672257184864-768x448.png 768w, https:\/\/host.tucknologies.com\/~v3rn4dm1n\/wp-content\/uploads\/2022\/12\/Kore-Bot-with-VERN-Anger-Score-e1672257184864.png 1235w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-7743cf3\" data-id=\"7743cf3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f9b7108 elementor-widget elementor-widget-text-editor\" data-id=\"f9b7108\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>VERN\u2122 AI empowers conversational AI to detect and respond to emotions.\u00a0<\/p><p>Capture Anger, Sadness, Fear and Love &amp; Affection signals and take action with VERN\u2122 AI.\u00a0<br \/><em><br \/>(Pictured: VERN\u2122 AI in use in Kore.ai bot)<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44e20bf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"44e20bf\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e45dc72\" data-id=\"e45dc72\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bcf3e14 elementor-widget elementor-widget-spacer\" data-id=\"bcf3e14\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-282d4d7 elementor-widget elementor-widget-heading\" data-id=\"282d4d7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.9.2 - 21-12-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">A chatbot with emotional intelligence? It does exist!\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a4d4278 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a4d4278\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-99c6f42\" data-id=\"99c6f42\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a640898 elementor-widget elementor-widget-text-editor\" data-id=\"a640898\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Who hasn&#8217;t experienced an upset customer? What happens if the customer is upset (angry, fearful, or sad) and the bot doesn&#8217;t recognize it? What happens if the customer doesn&#8217;t receive empathy?<\/p><p>Bad things happen. Customers get upset with automated assistants and lose their cool. Their agency is being challenged and the system makes them feel even more helpless. If they don&#8217;t receive some empathy, the customer will not only choose a competitor, but may come after you with online reviews that hurt your business.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-342019e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"342019e\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1058901\" data-id=\"1058901\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f8913b9 elementor-widget elementor-widget-heading\" data-id=\"f8913b9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What the bot does<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fbacc69 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fbacc69\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d0762ba\" data-id=\"d0762ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f9dccff elementor-widget elementor-widget-text-editor\" data-id=\"f9dccff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>CARE-RN<\/strong> is for customers who are upset and want to speak to the manager!<\/p><p><strong>CARE-RN<\/strong> is a lightweight Kore.ai bot link powered by VERN\u2122 AI emotion recognition; link that recognizes when someone wants to talk to the manager. It then responds to the level of anger appropriately, depending on the level of anger presented&#8230;low, medium or high. It is perfect in situations where a live person may be immediately unavailable, or where the operator wants to calm an angry customer down before a human has to deal with them.<\/p><p><span style=\"color: #ffcc00;\"><strong><span style=\"text-decoration: underline;\"><span style=\"color: #800000; text-decoration: underline;\">ANGER<\/span><\/span><br \/><br \/>Low:<\/strong> <\/span>Acknowledges user&#8217;s anger. Assures them the situation will be handled soon. <span style=\"color: #ff9900;\"><strong>Medium:<\/strong><\/span> Same as low, but adds camaraderie and team building language. <span style=\"color: #ff0000;\"><strong>High:<\/strong><\/span> Same as medium, but adds an immediate &#8220;mirror&#8221; of the user&#8217;s anger, focused on productive outcomes.<\/p><p>If the user is expressing fear, it will detect and respond to medium and high levels of fear appropriately as well.<\/p><p><span style=\"text-decoration: underline;\"><span style=\"color: #008000;\"><strong>FEAR<\/strong><\/span><\/span><\/p><p><span style=\"color: #ff9900;\"><strong>Medium:<\/strong> <\/span>Assuages fear, envisions positive outcome. <span style=\"color: #ff0000;\"><strong>High:<\/strong><\/span> Acknowledgement, reassurance that&#8217;s why the bot is there, and it won&#8217;t be much longer.<\/p><p>The bot is triggered by someone asking for the manager&#8230;no pun intended.<\/p><p>For demonstration purposes only, we&#8217;ve included the analysis as we get it from VERN\u2122 <a href=\"https:\/\/youtu.be\/9Hl7ziO8blA\">so you can see that it&#8217;s live, each result is unique, and we detect multiple emotions when present.<\/a> (For full production models, the analysis will be able to be viewed by either user, or no user depending on the use case specified).<\/p><p><strong>CARE RN<\/strong> then recognizes the customer&#8217;s intent and puts them into a waiting cue while an appropriate person can be found to help them. The user may be impatient, and fearful, so the bot ensures that the customer knows it&#8217;s there for them and it won&#8217;t take much longer. Since everyone tends to reveal what their ultimate goals are, it&#8217;s essential to empathize with them when they tell you what they&#8217;re here for. The bot responds that it shares the person&#8217;s goals.<\/p><p>This bot is useful for triaging an angry customer, and buying some time to find an appropriate representative who can handle the upset customer.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cab207d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cab207d\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fb26d68\" data-id=\"fb26d68\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b9b7bf1 elementor-widget elementor-widget-heading\" data-id=\"b9b7bf1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How we built it<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8834d33 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8834d33\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-40d85ae\" data-id=\"40d85ae\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d8446e6 elementor-widget elementor-widget-text-editor\" data-id=\"d8446e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We built this bot with the Kore.ai chatbot platform and an API call to VERN\u2122 AI which provided the emotion recognition. VERN\u2122 AI&#8217;s emotion recognition is superior to most other forms of analysis and provides us with actionable data points when it came to customer&#8217;s emotions.<\/p><p>We decided to take Anger and Fear signals above &amp; between a specific threshold. We used VERN\u2122 AI&#8217;s recommended stratification: 51-65% a low detection; 66-80% a moderate detection; and 81-100% a high detection of the emotion presented. From there, a &#8220;low,&#8221; &#8220;medium,&#8221; and &#8220;high&#8221; response was triggered when detections met the criteria. Anger and Fear were chosen for this demonstration, and we created responses appropriate for the emotion and level.<\/p><p>Since VERN\u2122 AI intentionally does not label entities, or inherently understand the context, the intents and entities in the Kore.ai system provide the additional context to understand the results. For instance, finding &#8220;love&#8221; signals in a phrase out of context may seem strange, but in the right context the emotion would be interpreted correctly. VERN\u2122 AI was designed to be a generalized frame, with applications providing the necessary context and labeling entities specific for their own use case. This worked fantastically with Kore.ai!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dfe230c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dfe230c\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-238e654\" data-id=\"238e654\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0f4e99 elementor-widget elementor-widget-heading\" data-id=\"e0f4e99\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Accomplishments that we're proud of<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-693ce7d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"693ce7d\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f45eba\" data-id=\"5f45eba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-030d80f elementor-widget elementor-widget-text-editor\" data-id=\"030d80f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We developed VERN\u2122 AI so seeing it being used as intended and performing well is satisfying. VERN\u2122 AI&#8217;s used in VR research, mental health applications, by counselors and therapists in live therapy sessions, to analyze content, and make actionable decisions. This was one of the first chatbots built with this latest VERN\u2122 AI version.<\/p><p>VERN\u2122 AI was made to help automated systems detect human emotions in interactions. One of it&#8217;s primary use cases is for chatbots and virtual assistants. It works in real-time and comes out of the box without a need to train it. VERN\u2122 AI provides a generalized or common understanding of the emotions present in an &#8220;utterance,&#8221; or &#8220;phrase,&#8221; or &#8220;sentence&#8221; (Lexical). VERN\u2122 AI being inside Kore.ai&#8217;s bots, with the power of their &#8220;entities,&#8221; &#8220;intents,&#8221; &#8220;dialog tasks,&#8221; really provides the user with the proper context in which to fully utilize VERN&#8217;s capabilities. And it&#8217;s only just the start.<\/p><p>This little bot was a week in the making and has a ton of flaws but yet represents a breakthrough in automation. A little empathy can go a long way!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e6b54e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e6b54e1\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a947bc7\" data-id=\"a947bc7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc8d39e elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"dc8d39e\" data-element_type=\"widget\" data-settings=\"{&quot;marker&quot;:&quot;double_underline&quot;,&quot;highlighted_text&quot;:&quot;EMPATHY&quot;,&quot;headline_style&quot;:&quot;highlight&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;highlight_animation_duration&quot;:1200,&quot;highlight_iteration_delay&quot;:8000}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-headline\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Get VERN\u2122 and get <\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">EMPATHY<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-31e6ed0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"31e6ed0\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dd4cd46\" data-id=\"dd4cd46\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36cb2e0 elementor-widget elementor-widget-heading\" data-id=\"36cb2e0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Real time emotion analysis for you. Empathy towards your clients.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5fdd8679 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5fdd8679\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-72dfbdd3\" data-id=\"72dfbdd3\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-703b75c2 elementor-widget elementor-widget-heading\" data-id=\"703b75c2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Get started today!<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-209e227d elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"209e227d\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor-pro - v3.9.2 - 21-12-2022 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