V.E.R.N.'s new dashboard is coming soon, but you can check out a preview here! In our latest video, we have walked through the dashboard system to show you how you can use V.E.R.N.'s API to detect emotions in your clients' messages. On the home page of the dashboard, you can:...
Campaign chat bots don’t feel your pain.
Recently we have interacted with a few organizations on social media, and have been approached by several chatbots to start a customer service interaction. Chat bots are autonomous programs that you may have encountered during a customer service experience, on your phone or online. They are software programs that either...
V.E.R.N. Anger Demonstration
https://youtu.be/4Z8DSvTziyg Our newest emotion that we're testing is anger. Here we have a demonstration of the early anger detector as it works through a few common scenarios: Passive aggressive, violent, bullying, customer service and more.